​​​
​
-
​Can I Hire My Atrium Tutor Directly? No. Atrium tutors are not independent contractors or permitted to work directly with students outside Atrium. All tutors are bound by our Tutor and Counselor Code of Conduct, which is available upon request. When booking services through Atrium, you also agree to our Terms and Conditions of Service, which prohibit our tutors' direct solicitation or hiring.
​​​ -
What Are Atrium’s Terms and Conditions of Service? Our Terms and Conditions of Service govern all services provided by Atrium. You agree to be legally bound by these terms by receiving services from Atrium. You can find the full document linked in the footer of our website.​​​
-
Can I Pay Using a Method Other Than a Credit Card? Our standard payment method is a credit card. We require a card on file and process charges for the previous month's services at the beginning of each month (e.g., January services are billed in the first week of February). However, upon request, we do accept prepaid check payments. We also offer discounted tutoring packages and promotional incentives throughout the year. ​​​
-
What If My Child Needs Specialized Educational Support? Many of our tutors are qualified in multiple subject areas, but specialized needs often require different tutors. We provide tutoring for all educational levels through high school, including college test prep. For students requiring special education services, we have qualified specialists available. With your consent, our tutors, Directors, or Educational Placement Coordinators may also consult with our affiliated child psychologist, Dr. Keri Chernuchin, for further guidance or recommendations.​​​
-
What Should I Do If I Have a Concern About My Tutor or Just Want a Change? If you have any issues or concerns, please contact our Managing Director at 516-584-2741 or email LSalit@AtriumEducational.com. We are committed to delivering the highest quality service and will work promptly to address and resolve any concerns and we understand that sometime its just not a fit.​​​​​
-
What Happens If I Miss an Appointment? If you provide at least 24 hours’ notice, you may reschedule your appointment at no charge. Cancellations with less notice may incur a fee for the missed session. We understand that emergencies happen and will do our best to accommodate you in such cases.​​​​​
-
Where Can I Find Atrium’s Terms of Service? By receiving services from Atrium, you agree to our Terms of Service, which you can view here or by visiting the footer of our website.